Returns & Exchanges

At Dreame Israel, we are committed to your satisfaction and offer a straightforward return process for our high-performance home electronics. If you are not completely satisfied with your purchase, you can return your unused product within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our website portal with your order number and reason for return to receive an authorization code.

• 2.
  Prepare the Package

  Ensure the device is placed in its original packaging with all accessories, manuals, and protective materials included to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the provided shipping label or send the package to our authorized Dreame Israel service center using a tracked courier service.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the electronic components, your refund will be processed to your original payment method within 7-10 business days.