Frequently Asked Questions
Everything you need to know about your Dreame Israel experience.
What is the standard shipping time for orders within Israel?
We offer fast nationwide delivery. Orders are typically processed within 1-2 business days and delivered within 3-5 business days depending on your location.
What kind of warranty comes with Dreame products?
All our electronic devices, including vacuum cleaners and hair dryers, come with a comprehensive official manufacturer warranty covering parts and labor for a specified period, usually 12 to 24 months.
Can I return a product if I am not satisfied?
Yes, you can return products within 14 days of receipt, provided they are in their original packaging, unused, and in new condition as per the Israeli Consumer Protection Law.
Are the products sold on this site official Israeli versions?
Absolutely. We only sell official imports that are adapted for the Israeli market, featuring local power plugs and authorized service center support.
Which payment methods do you accept?
We accept all major Israeli credit cards, PayPal, and offer secure installment payment options to make your purchase more convenient.
How can I track my delivery?
Once your order is dispatched, you will receive an email and SMS notification containing a tracking link to follow your package in real-time.